Our policy lasts 28 days. You have 14 days to cancel and 14 days after cancellation to return the goods.

To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
– any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@storyjewelco.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@storyjewelco.com and send your item to: 

Storyjewelco
1 Bedford Street,
Covent Garden, London, WC2E 9HG

Returns

To return your product, you should send the items to:

Storyjewelco
1 Bedford Street,
Covent Garden, London, WC2E 9HG

You will be responsible for paying for your own shipping costs for returning your item. 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.